Refund Policy

Thank you for purchasing our smart ring products. We hope you are satisfied with your purchase. If you are not completely satisfied, we are happy to offer a refund or exchange. Please read the following refund policy carefully.

1. Refund Conditions

To be eligible for a refund, you must meet the following conditions:

  • Request a refund within 30 days of the purchase date.
  • The product must be unused and in its original condition (including all accessories and packaging).

2. Return Process

Please follow these steps to request a return and refund:

  1. Contact Customer Service: Contact our customer service team via email at partner@weslamic.com or phone at +8613226681113, providing your order number and reason for the refund.
  2. Obtain Return Authorization: Our customer service team will review your request and provide return authorization and the return address.
  3. Return the Product: Send the product back to us, including the return authorization. Return shipping costs are your responsibility.
  4. Review and Processing: Upon receiving the return, we will review it within 7 business days. Once approved, we will process the refund within 14 business days.

3. Exchange Policy

If you wish to exchange a product, please follow the return process above and indicate the desired model and specifications when contacting customer service. You are responsible for the shipping costs of the exchange.

4. Non-Returnable Items

The following situations are not eligible for a refund or exchange:

  • More than 30 days have passed since the purchase date.
  • The product has been used or is not in its original condition.
  • Any accessories or packaging are missing.
  • Custom or special order products (unless there is a quality issue).

5. Refund Method

Refunds will be returned via the original payment method. If you paid by credit card, the refund will be credited to your credit card account. Processing time depends on your payment provider.

6. Product Quality Issues

If the product you received has a quality issue, please contact our customer service team immediately. We will offer a free exchange or full refund and cover the return shipping costs.

7. Contact Us

If you have any questions or need further information, please contact us:

  • Email: partner@weslamic.com
  • Phone: +8613226681113